Privacy Policy
This is a reference translation. Where the English and Japanese versions differ, the Japanese version applies.
宿 noroshi (the Inn) treats the proper handling of personal information as a core responsibility. We comply with the Act on the Protection of Personal Information and other applicable law, and handle personal information as set out below.
1. About the business
The business that handles personal information at the Inn is as follows.
| Business name | Takaaki Nishimura (YABITSU VILLAGE) |
| Address | 1700-2,3 Miyazaki-cho, Arida, Wakayama 649-0316, Japan |
| Telephone | +81 90-6871-9332 |
| noroshi@yabitsuvillage.com | |
| Hotel business licence | Wakayama Prefecture, Yu-Ho-Ei No. 159 （和歌山県指令湯保衛第159号） |
| Personal information officer | Takaaki Nishimura |
2. What we collect
We collect personal information in the following situations.
(1) When you book
- the guest’s name
- address
- telephone number
- email address
- dates of stay, number of guests and who is in the party
- expected time of arrival
- credit card details (we do not hold your card number; see section 5)
- anything else you enter when booking
(2) When you stay (guest register)
Under Article 6 of the Hotel Business Act and its Enforcement Ordinance, we record the following in the guest register.
- the guest’s name, address and contact details
- for guests who are foreign nationals with no address in Japan: nationality, passport number, and a copy of the passport
(3) When you contact us
- your name
- email address
- telephone number
- the content of your enquiry
(4) When you visit the website
- identifiers stored in cookies
- IP address
- browser type, pages viewed, time spent and other usage information
3. Why we use it
We use personal information within the scope of the following purposes.
- to conclude, perform and manage accommodation contracts
- to contact you about confirming, changing or cancelling a booking
- to charge and collect accommodation charges and cancellation charges
- to prepare and retain the guest register required under the Hotel Business Act
- to send you information about using the house, key handover and other necessary arrangements
- to respond to enquiries, comments and complaints
- to respond to accidents, theft, disasters and other emergencies
- to improve the house and our service, and for statistical analysis
- to respond to requirements of law or of a public authority
- to send guests information and our newsletter
If you do not wish to receive the newsletter under item 10, use the unsubscribe details in the email, or contact us at the address in section 12. We will stop sending it.
4. Handling required by law
(1) Guest register
Under Article 6 of the Hotel Business Act, we keep a guest register and retain it for three years from the date of the last entry. During that period we cannot act on a request to delete it.
(2) Copy of passport
For guests who are foreign nationals with no address in Japan, we retain a copy of the passport together with the guest register, as required by the Enforcement Ordinance of the Hotel Business Act.
(3) Provision to public authorities
Where a police officer, a public health centre or another public authority requests inspection or submission of the guest register under law, we comply. Your consent is not required in that case.
5. Payment information
We use Stripe, Inc. and its group companies (“Stripe”) as our payment processor.
- Your card number, expiry date and security code are sent from your browser directly to Stripe
- We do not receive or hold that information
- Stripe handles personal information under its own privacy policy
Stripe is based in the United States. See also section 8, “Transfers to third parties outside Japan”.
6. Sharing with third parties
We do not share personal information with third parties without your prior consent, except in the following cases.
- where required by law
- where it is necessary to protect a person’s life, body or property and it is difficult to obtain consent
- where it is particularly necessary for public health or the sound upbringing of children and it is difficult to obtain consent
- where it is necessary to cooperate with a national or local government body, or a party it has appointed, in carrying out a function prescribed by law, and obtaining consent would impede that function
7. Processors
We may appoint outside parties to process personal information, within the scope necessary to achieve the purposes above. We supervise them as required.
We currently use the following services.
| Purpose | Service | Provider |
|---|---|---|
| Hosting the website | Rented server | Xserver Inc. |
| Taking and managing bookings | HBook (runs on our own server) | No external transfer |
| Card payments | Stripe | Stripe, Inc. |
| Sending email | SMTP (our own domain, yabitsuvillage.com) | Xserver Inc. |
| Website analytics | Google Analytics | Google LLC |
| Contact form spam prevention | Cloudflare Turnstile | Cloudflare, Inc. |
8. Transfers to third parties outside Japan
Of the processors in section 7, Stripe, Inc. (United States), Google LLC (United States) and Cloudflare, Inc. (United States) are located outside Japan. The rules protecting personal information in that country differ from those in Japan. We have confirmed that appropriate safeguards are in place under each company’s privacy policy and data processing terms.
9. Cookies and analytics
This website uses cookies.
(1) Why we use cookies
- to understand how the website is used, and to improve what it shows
(2) Google Analytics
This website uses Google Analytics, an analytics service provided by Google LLC.
- Google Analytics uses cookies to collect usage information
- The information is collected anonymously and does not identify you
- Google handles the data under its own terms
(3) Turning cookies off
You can turn cookies off in your browser settings. Some parts of this website may then not work.
To stop Google Analytics collecting data, use the opt-out add-on Google provides.
10. Security measures
We take the following measures to prevent leakage, loss or damage of personal information.
- we limit who handles personal information, and define the scope of their access
- devices used to handle personal information are protected by passwords
- website traffic is encrypted (SSL/TLS)
- the guest register and other paper records are kept in a locked place
11. Requesting disclosure and other rights
You may ask us to do the following in relation to your own personal data.
- notify you of the purpose of use
- disclose it (including by providing an electronic record)
- correct, add to, or delete its content
- stop using it, or erase it
- stop sharing it with third parties
How to ask
Contact us at the address in section 12. We may ask you to show identification.
Fee
For notification of the purpose of use and for disclosure, we charge \1,000.
Where we cannot act on the request
As set out in section 4, “Handling required by law”, we cannot act on a request to delete the guest register while we are required by the Hotel Business Act to retain it.
12. Contact
For questions, complaints or requests about personal information, please contact us here.
宿 noroshi, Personal Information Enquiries
1700-2,3 Miyazaki-cho, Arida, Wakayama 649-0316, Japan
Telephone: +81 90-6871-9332
Email: noroshi@yabitsuvillage.com
Hours: 10:00?17:00 (JST)
13. Accredited bodies and the supervisory authority
The Inn is not a member of an accredited personal information protection organisation.
Complaints about the handling of personal information may also be made to the Personal Information Protection Commission.
14. Changes to this policy
We may change this policy in line with changes in the law or in our business. Changes apply from the time they are published on this website.
15. Date of issue
Issued: 9 September 2026
This is a reference translation. In the event of any discrepancy between the Japanese and English versions, the Japanese version shall prevail.